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This Privacy Policy covers the services (including all services and websites to which this Privacy Policy is posted, the “Services”) operated by MOBIAI LIMITED and its affiliates (collectively, “Yollo AI”, “we”, “us” and/or “our”).

This Privacy Policy explains what Personal Information (defined below) we collect, how we use and share that information, and your choices concerning our data practices. This Privacy Policy is incorporated into and is part of our Terms of Service.

Before using the Services or submitting any Personal Information to Yollo AI, please review this Privacy Policy carefully. By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you may not use our Website or otherwise use the Service.

Applicable Law

We are committed to protecting your personal information. This Policy reflects your rights under major international data protection principles. As our company, MOBIAI LIMITED, is based in Hong Kong, this Policy is primarily governed by the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of Hong Kong. We recognize that our users may be from various jurisdictions, and we strive to provide a high standard of privacy protection to all users. If you have questions about how local laws may apply to you, please contact us at support@yollo.ai.

1. Personal Information We Collect

We collect information that, alone or in combination with other information, could be used to identify you (“Personal Information”) as follows:

Personal Information You Provide:

We may collect Personal Information if you create an account or communicate with us.

Account Information: When you create an account, we may collect information such as your email address and password.
Communication Information: If you communicate with us via email or other channels, we may collect your name, contact information, and the contents of any messages you send.

Personal Information We Receive Automatically From Your Use of the Service:

When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions (“Technical Information”), which is created and automatically logged in our systems:

Log Data: Information that your browser automatically sends whenever you visit our Website. Log data includes your Internet Protocol (IP) address, browser type and settings, device information, and the date and time of your request.
Usage Information: We collect information about how you use our Service, such as the types of content you generate (e.g., chats, character creations, image prompts), the features you use, the actions you take, and the time, frequency, and duration of your activities. This helps us understand user behavior to improve the service.
Cookies: We use cookies to operate and administer our Website, gather usage data, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can control cookie settings through your browser’s “help” section, but please note that limiting cookies may affect the functionality of the Services.

2. How We Use Personal Information

We may use Personal Information for the following purposes:

To provide, administer, and maintain the Services, including our AI Chat Bot, Character AI, and AI image generator;
To improve and add features to our Services, including training our AI models to be safer and more effective;
To respond to your inquiries, comments, feedback, or questions;
To send administrative information to you, for example, information regarding the Services or changes to our terms, conditions, and policies;
To analyze how you interact with our Service to understand usage patterns and develop new programs;
To prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems and networks; and
To comply with legal obligations and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated Information:

We may aggregate Personal Information and use this aggregated data to analyze the effectiveness of our Services, conduct research, and for other similar purposes. We may also convert collected dialogue text data into anonymized formats for non-profit academic cooperation with certified third-party academic institutions.

3. Sharing and Disclosure of Personal Information

In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless required by law, as set forth below:

Vendors and Service Providers: To assist us in business operations, we may share information with vendors and service providers, including providers of hosting services, cloud services, and web analytics. These parties will only access, process, or store Personal Information in the course of performing their duties to us.
Business Transfers: If we are involved in a merger, acquisition, reorganization, or other strategic transaction, your Personal Information may be shared during the diligence process and transferred to a successor or affiliate as part of that transaction.
Legal Requirements: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud.
Other Users: Certain actions you take may be visible to other users, such as creating and listing a public AI Character.

4. Data Retention and Deletion

We will retain your Personal Information for as long as your account is active or as needed to provide you with the Services. You can request to delete your account and associated data through the settings page on our Website or by contacting us at support@yollo.ai.

5. Age Requirement

Our Services are not directed to children. If you are under 13 years old (or under 16 if you are an EU resident), you are not authorized to use the Services. Yollo AI does not knowingly collect Personal Information from children under these age limits. If you believe a child has provided us with Personal Information, please contact us, and we will take steps to delete such information.

6. Security

You use the Services at your own risk. We implement commercially reasonable technical and organizational measures to protect Personal Information from loss, misuse, and unauthorized access. However, no internet transmission is ever fully secure or error-free. You should take special care in deciding what information you provide to us.

7. International Data Transfers

By using our Service, you understand and acknowledge that your Personal Information may be transferred from your location to our facilities and servers, which may be located in various countries, including but not limited to Hong Kong, Singapore, or the United States, for processing and storage.

8. Your Rights Under Hong Kong Law (PDPO)

As our operations are based in Hong Kong, you have rights regarding your Personal Information under the Personal Data (Privacy) Ordinance (PDPO). Subject to applicable exemptions, these rights include:

The right to access the Personal Information we hold about you.
The right to request correction of any inaccurate Personal Information.

Exercising Your Rights: You can exercise the above rights by emailing us at support@yollo.ai. We may need to verify your identity before processing your request.

For more detailed information on your rights, you can refer to the website of the Privacy Commissioner for Personal Data, Hong Kong (PCPD).

9. Changes to This Privacy Policy

The Services and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page and update the "Last updated" date. By continuing to use our Services Services after we have posted an updated Privacy Policy, you consent to the revised Privacy Policy.

10. Contact Us

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at support@yollo.ai.

Privacy Policy